Billgenix, Inc. ("Billgenix," "we," "our," or "us") operates a California workers' compensation operations platform for healthcare providers, medical billing companies, lien firms, and revenue cycle management teams. We take the handling of your information seriously, and this Privacy Policy explains clearly what we collect, why we collect it, how we use it, and what rights you have over it.
This Policy applies to information collected through our website at billgenix.com, our platform and software services, and any communications between you and our team. By using Billgenix, you agree to the practices described here.
If anything in this Policy is unclear, reach out directly at [email protected] or call (909) 698-8120. We would rather answer your question directly than have you read a paragraph three times.
We collect information in three ways: directly from you, automatically when you use our platform or website, and from third parties in connection with delivering our services.
We use the information we collect to deliver, operate, and improve our services, and to communicate with you. We do not use your information for purposes unrelated to those services.
We retain your information for as long as your account is active or as needed to deliver our services. When an account is closed or a service agreement ends, we retain data for a period consistent with our legal obligations, dispute resolution needs, and the contractual commitments we have made to you.
Workers' compensation billing and case data may be subject to specific retention requirements under California law and healthcare regulations. We structure our retention practices to remain compliant with those requirements.
You may request deletion of your personal information at any time. See Section 7 for how California residents can exercise this right. Where deletion is not possible due to legal or regulatory obligations, we will inform you of the specific reason.
Our website uses cookies and similar tracking technologies to understand how visitors use the site, remember your preferences, and improve the overall experience.
Most browsers allow you to control or disable cookies through their settings. You can also use browser extensions designed to manage tracking preferences. Disabling certain cookies may affect how parts of the website function.
We do not currently respond to Do Not Track browser signals, as there is no consistent industry standard for how such signals should be interpreted. We will update this section if that changes.
We implement technical, administrative, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and loss. These include encrypted data transmission, access controls, role-based permissions within the platform, and regular review of our security practices.
No system is completely immune to risk. We cannot guarantee absolute security, but we take our responsibility to protect your data seriously and maintain practices consistent with industry standards for a platform operating in the healthcare billing space.
If you believe your account has been compromised or you have identified a potential security issue, contact us immediately at [email protected] or call (909) 698-8120.
Billgenix is a California-based company and our services are built specifically for California workers' compensation operations. As a result, we take California privacy law seriously, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
If you are a California resident, you have the following rights with respect to your personal information:
To exercise any of these rights, contact us at [email protected] or call (909) 698-8120. We will respond within 45 days of receiving a verifiable request. In some cases we may need to verify your identity before processing the request.
California residents may designate an authorized agent to submit privacy requests on their behalf. We will require written proof of authorization and may verify your identity directly before processing the request.
Billgenix operates in the California workers' compensation billing and revenue operations space. Depending on how our platform is configured and used, some of the data processed through Billgenix may be subject to healthcare privacy regulations, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA).
Where Billgenix acts as a Business Associate under HIPAA, we enter into a Business Associate Agreement (BAA) with covered entities and business associates as required by law. Our platform is designed to support compliant workflows for California workers' compensation billing and collections. If your organization requires a BAA or has specific questions about how Billgenix handles data subject to HIPAA or California workers' compensation regulations, contact our team directly at [email protected] before using the platform for purposes that involve protected health information.
Workers' compensation claims data in California is subject to specific handling requirements under the California Labor Code, DWC regulations, and related law. Billgenix workflows are designed around these requirements. If you have compliance-specific questions about how case data is handled within the platform, contact us directly.
Our website and platform may include links to third-party websites, or the platform may connect to external systems such as clearinghouses, payer portals, or other tools you authorize. This Privacy Policy applies only to Billgenix-operated systems.
Third-party websites and services have their own privacy policies. We are not responsible for the privacy practices of sites or services we do not operate. We recommend reviewing the privacy policies of any third-party service you connect to through or alongside Billgenix.
Billgenix is a B2B platform designed exclusively for healthcare providers, billing professionals, and revenue cycle teams. Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us at [email protected] and we will take steps to delete that information promptly.
We may update this Privacy Policy from time to time as our services evolve or as legal requirements change. When we make material changes, we will update the Effective Date at the top of this page and, where appropriate, notify users directly through the platform or by email.
We encourage you to review this Policy periodically. Continued use of Billgenix after a change takes effect constitutes acceptance of the updated Policy. If a change materially affects how we handle information you have already provided, we will give you reasonable notice before it takes effect.
If you have questions about this Privacy Policy, want to exercise your rights under California law, or need to discuss a specific data handling concern, reach us through any of the following:
If you have questions about this Privacy Policy, want to exercise your rights under California law, or need to discuss a specific data handling concern, reach us through any of the following:
We aim to respond to all privacy-related inquiries within 5 business days and to all formal California rights requests within 45 days as required by law.