Effective Date: August 11, 2026
Billgenix, Inc. ("Billgenix," "we," "our," or "us") operates a California workers' compensation revenue operations platform for healthcare providers, medical billing companies, lien firms, management services organizations, and revenue cycle management teams. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website at billgenix.com (the "Site"), request a demo, use the Billgenix platform, subscribe to our communications, or otherwise interact with us online.
By accessing or using the Site or the Billgenix platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use the Site or the platform.
This Privacy Policy applies to personal information collected through the Site, including our demo request and contact forms, blog and resource pages, and any communications you have with our sales, onboarding, or support teams that reference this Policy. It also applies to information collected through the Billgenix platform and through our official social media pages, including Facebook, LinkedIn, and Instagram, to the extent that information is passed back to us.
This Policy also describes at a general level how billing, claims, and healthcare data processed through the Billgenix platform is handled. Where Billgenix acts as a HIPAA business associate on behalf of a covered entity or another business associate, that processing is governed primarily by the Business Associate Agreement and service agreement in place with that organization, together with HIPAA, the California Labor Code, applicable Division of Workers' Compensation ("DWC") regulations, and other applicable law, and not by this website Privacy Policy alone. Section 8 below describes our approach to healthcare and workers' compensation data in more detail.
When you request a demo, create an account, or otherwise contact us, we may collect:
When you browse the Site or use the platform, we and our service providers may automatically collect:
We may also receive information in connection with delivering our services from:
Our public marketing Site is not designed to collect Social Security numbers, government identification numbers, financial account numbers, or protected health information. Please do not include this type of information in the message or additional detail fields of our demo request or contact forms. Case, claims, and healthcare data is instead submitted through the authenticated Billgenix platform by verified customer organizations, as described in Section 8.
We use the information described in Section 2 to:
We share information with vendors that support our operations, including cloud hosting and infrastructure providers, email and communication tools, analytics platforms, payment processors, and our secure cloud environment. These vendors are contractually required to handle information only as directed by us, and providers with access to healthcare or claims data are subject to the additional safeguards described in Section 8.
By its nature, the Billgenix platform transmits billing and claims data to payers, carriers, and clearinghouses on your behalf, including EDI 837P submissions and related 999, 277, and 835 transactions. This transmission is a core function of the service and occurs only as directed by you or your team within the platform.
Your information may be shared internally among our sales, onboarding, support, and engineering teams so we can configure your account accurately and maintain consistent service quality.
We may share limited information, such as cookie identifiers, with advertising and analytics partners to measure the performance of our marketing campaigns and understand website traffic, as described further in our Cookie Policy. This section applies only to Site marketing data, and never to claims, case, or healthcare data processed through the platform.
We may disclose information where required by applicable law, court order, regulatory request, or to protect the rights, property, or safety of Billgenix, our clients, or others. We will notify you of such requests where we are legally permitted to do so.
If Billgenix is involved in a merger, acquisition, financing, or sale of all or part of its assets, your information may be transferred as part of that transaction. We will notify affected users before any such transfer takes effect and before information becomes subject to a different privacy policy.
We share information with third parties when you have explicitly authorized us to do so, such as connecting Billgenix to an external system through an integration you configure.
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. We do not sell or share personal information for cross-context behavioral advertising within the meaning of California law.
We use cookies and similar technologies to operate the Site, remember your preferences, understand how the Site is used, and support our marketing efforts. These technologies generally fall into essential, analytics, preference, and targeting categories. Full details, including the specific tools we use and how to manage your preferences, are available in our Cookie Policy.
We retain your information for as long as your account is active or as needed to deliver our services. When an account is closed or a service agreement ends, we retain data for a period consistent with our legal obligations, dispute resolution needs, and the contractual commitments we have made to you. As a general practice:
You may request deletion of your personal information at any time. See Section 7 for how California residents can exercise this right. Where deletion is not possible due to a legal or regulatory obligation, we will inform you of the specific reason.
Billgenix is built specifically for California workers' compensation operations. If you are a California resident, you have the following rights with respect to your personal information, subject to certain exceptions:
If you reside outside California, you may have comparable rights under the privacy law of your state, and we will honor verifiable requests consistent with applicable law.
To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request." We aim to acknowledge privacy related inquiries within 5 business days and will respond to formal rights requests within 45 days of receiving a verifiable request, as required by law. We may need to verify your identity before processing your request.
California residents may designate an authorized agent to submit privacy requests on their behalf. We will require written proof of authorization and may verify your identity directly before processing the request.
Where required by applicable law, we honor the Global Privacy Control browser signal as a request to opt out of the sale or sharing of personal information.
Billgenix operates in the California workers' compensation billing and revenue operations space. Depending on how the platform is configured and used, some of the data processed through Billgenix, including case and claims documentation, may constitute protected health information under HIPAA.
Where Billgenix acts as a Business Associate under HIPAA, we enter into a Business Associate Agreement with covered entities and business associates as required by law. Within that relationship:
If your organization requires a Business Associate Agreement, or has specific questions about how Billgenix handles data subject to HIPAA, contact us at the address in Section 15 before using the platform for purposes that involve protected health information.
Workers' compensation claims data in California is subject to specific handling requirements under the California Labor Code, DWC regulations, and related law. Billgenix workflows, including Electronic Adjudication Management System (EAMS) related activity, DWC Exchange related tracking, and lien preparation, are designed around these requirements. This Policy describes our data handling practices in support of those workflows and is not a substitute for legal advice regarding your own compliance obligations. If you have compliance specific questions about how case data is handled within the platform, contact us directly.
Billgenix is a workflow and case management platform, not a replacement for professional billing, legal, or compliance judgment. OMFS reference support, denial flagging, and other structured outputs are intended to inform the work of qualified billing, collections, and compliance professionals, and are not a substitute for review by your team before submission, appeal, or legal filing.
The Site and platform may include links to third-party websites, or the platform may connect to external systems such as clearinghouses, payer portals, or other tools you authorize. This Privacy Policy applies only to Billgenix operated systems. Third-party websites and services have their own privacy policies, and we are not responsible for the privacy practices of sites or services we do not operate. We recommend reviewing the privacy policies of any third-party service you connect to through or alongside Billgenix.
Billgenix is a B2B platform designed exclusively for healthcare providers, billing professionals, and revenue cycle teams. Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Billgenix operates in the United States, and the Site and platform are intended for use by organizations located in the United States. If you access the Site from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those of your home jurisdiction.
We implement technical, administrative, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and loss. These include encrypted data transmission, access controls, role-based permissions within the platform, and regular review of our security practices.
No system is completely immune to risk, and we cannot guarantee absolute security, but we maintain practices consistent with industry standards for a platform operating in the healthcare billing space. If you believe your account has been compromised or you have identified a potential security issue, contact us immediately at [email protected] or by phone at (725) 726-3457.
We may update this Privacy Policy from time to time as our services evolve or as legal requirements change. When we make material changes, we will update the Effective Date at the top of this page and, where appropriate, notify users directly through the platform or by email. If a change materially affects how we handle information you have already provided, we will give you reasonable notice before it takes effect.
If you have questions about this Privacy Policy, want to exercise your rights under California law, or need to discuss a specific data handling concern, please contact us at: